Hangzhou Unitree Technology Co., Ltd., and its affiliated companies (hereinafter referred to as “Unitree Technology" or "we") take your personal information seriously and let you have the right to control your personal information. We will protect your privacy with strong encryption and have strict policies in place to manage the data. When you visit Unitree Go, or before using the services we provide, you need to agree to the regulations of this policy regarding how we collect, use, store and share your information. If you do not agree with any term in this privacy policy, please immediately stop using or accessing our products and services. If you have any questions about this policy, please contact us and we will complete the verification and process within 15 working days after your contact.
i. We will explain the types and the corresponding uses of your personal information we collected, so that you can understand the specific types, the reason for use and the collection way of your personal information for specific function.
ii. When you use some functions, we will collect some of your sensitive information with obtaining your separate approval. Unless it is necessary to collect it in accordance with relevant laws and regulations, refusing to provide such information will only prevent you from using some specific functions, but will not affect your normal use of other functions of Unitree Go.
iii. At present, Unitree Go will not actively share or transfer your personal information the third parties. If it is necessary to share or transfer your personal information to a third party, or if you need us to do so, we or the third party will obtain your approval, and we will also evaluate the risk of such information sharing.
iv. You can access, correct, delete your personal information according to this guideline. And you can also withdraw the consent, cancel your account, complain, and report, and set privacy functions.
At last, we want to bring the best experience to our users. If you have any questions about the personal information processing practices described in this privacy policy, please contact us via https://www.unitree.com/connect for help. We are happy to receive your feedback.
With the principles of legitimacy, legality, transparency, and necessity, we will collect and use the personal information that you voluntarily provide during the use of our products/services or generated when using our products/services for the following purposes described in this privacy policy. If use your personal information with other purposes not mentioned in this privacy policy，the with specific purposes, we will inform you in a reasonable manner and obtain your approval. Please note that before you provide us with any sensitive personal information, you must carefully consider and hereby confirm that the act is appropriate, and you hereby agree that your personal sensitive information can be processed with the purposes and methods described in this policy.
The purpose of collecting your personal information is to provide you with the products and/or services. We promise to comply with applicable relevant laws, regulations, and other normative documents to make the information collection. You have the right to choose whether to provide the information, however, in most cases, we may not be able to provide you with the corresponding services and respond to your questions if you don’t provide the personal information. Please note that we will only collect relevant information when the products have the following functions (you can learn about the specific functions of the products from the function introduction) with your authorization and approval. The functions include:
1. Device Connectivity and Upgrade To support your use, you can complete the pairing of devices in Unitree Go. During this process, we will collect the MAC address of your device, software installation list, Wi-Fi name (SSID), Wifi password, Wi-Fi physical address (BSSID), Wi-Fi scan results to complete network configuration. We will collect your Unitree account information and device information including the device name, device type, SN number to complete the device connection. We will collect your application version number and firmware version number for the software upgrade. Please authorize the permission to enable the location right for device search, if it is not enabled, the device pairing may not be completed. The information we receive may vary based on different devices, systems, and system versions, as well as the permissions required by developers to integrate and use our products and/or services. We will provide authorization service after receiving the IMET number, IMSI number, Android ID, etc. of the end users. We will make special processing so that the end users ‘devices cannot be positioned backward with the information if there is no other support of additional information. Please be assured that your information will only be stored in Unitree Go and your local device and will not be uploaded to the server. 2. Device Control You can control the device through Unitree Go. When you use the robot dog, we will collect your operation control information for the device, including mode settings (walking mode, running mode, standing mode, obstacle avoidance mode, auto-follow mode, navigation mode), maximum speed and attitude height settings, device volume, gait, motion, and device operation logs to operate and control the robot rog with your requirement. Please be assured, your information will not be uploaded to the server, it will only be stored in Unitree Go and the local device. 3. Image Transmission, Photo and Video Functions You can use Unitree robot dog for real-time image transmission, photography, and video recording. When you activate the image transmission function, the camera of the Unitree robot dog will turn on and start to perform real-time image transmission. You can check the real-time picture captured by the robot dog camera in Unitree Go. If you need to record or take photos of the image transmission screen, please authorize the permission to access the storage space of your mobile phone and then store the video recordings and image files in the local folder. 4. Auto-follow Function You can use the auto-follow function of Unitree robot dog and turn on or turn off this function in Unitree Go. The auto-follow mode is realized by the UWB positioning system, when using this function, you need to wear the following tag of Unitree Technology, the robot dog can recognize the position of the tag, and always keep a certain distance from the tag.
1、When we fulfill our obligations stipulated by laws and regulations. 2、When it is directly related to national security and national defense security. 3、When it is directly related to public safety, public health, and major public interests. 4、When it is directly related to criminal investigation, prosecution, trial, and execution of judgment. 5、When it is necessary but hard to get the consent of the party to preserve the life, property, other major lawful rights and interests of personal information subjects or other individuals. 6、When the personal information involved is disclosed to the public by yourself. 7、When signing and performing a contract with your request. 8、The personal information we collected is from your lawful public disclosure, such as legal news reports, government information disclosure, etc. 9、When it is necessary to maintain the safe and stable operation of the products and/or services provided, for example, the identification and the disposal of the products and/or services.
We will retain your information during the process of information collection based on the purposes described in this privacy policy， or when we need to retain your information according to the applicable laws. We will no longer retain your personal information and delete or anonymize it when completing the collection purpose, when we confirm your deletion or cancellation application, or when we stop the operation of related products or services. We will continue to retain the relevant data according to related applicable laws with the purposes of public interests, science, historical research, or statistics, even if further data processing is independent of its original purpose. Your information will be stored in the People's Republic of China.
1.Control Settings Everyone has different concern of the privacy. Therefore, we provide some examples of the various ways of Unitree robot dog devices and Unitree Go to limit the collection, use, disclosure, or processing of your personal information and control your privacy settings. Open Unitree Go to try to connect with the robot dog. And you need to quit Unitree Go to stop the connection. Tun on/turn off the voice recognition function: You can manage it through the "Settings-Robot Dog-Audio-Voice Assistant" switches. If you have agreed us to use your personal information with above mentioned purposes, you can contact us with email or visit https://www.unitree.com/connect to change your decision. 2.Your Rights for Your Personal Information You have the right to request access to, correct and delete any personal information we hold about you (hereinafter referred to as the request) according to the laws and regulations of the country or region. Most laws require that requests made by personal information subjects should comply with specific requirements, and this privacy policy requires that your request should comply with the following circumstances: Your request should be in writing through our dedicated request channels for the sake of protecting your information security. You should provide sufficient information to enable us to verify your identity and ensure that the requestor is the one of this personal information subject or a legally authorized person. Once we can process your request with enough information, we will respond to your request within the time required by applicable data protection laws. Specifically: Based on your request and applicable laws, we may provide a free record of your personal information we collected and processed, and if you have other requests for relevant information, we may charge that reasonably according to the relevant applicable laws and actual management costs. If you believe your personal information that we collected is incorrect or incomplete, you can request to correct or complete it according to the use purpose. You have the right to require us to delete your personal data according to the applicable laws. And we will evaluate your deletion request, if the corresponding requirements are met, we will process your request with the appropriate steps including technical means. Due to the applicable laws and security technology, we may not be able to immediately delete the corresponding information from the backup system, however, we will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymized. We have the right to refuse to process requests which are meaningless/entangled, repetitive, extremely unrealistic, and the requests that harm the privacy rights of others, requests of disproportionate technical work, and requests without the support of local laws, information that has been made public, and information given under conditions of confidentiality. We may also refuse the requests if we think the requests to delete or access the data would probably influence our legitimate use with above mentioned purposes of anti-fraud and security. 3.Revocation of Approval You can withdraw your approval to the collection, use and/or disclosure of your personal information which we have or control by submitting a request. You can contact us for related operation via https://www.unitree.com/connect according to the certain service you are using. We will process your request in a reasonable time and no longer collect, use, or disclose your personal information with your request. Please note that your withdrawal of approval may lead to certain legal consequences. And it will also result in you not being able to use Unitree products or services depending on the scope of the information you authorize us to process. However, your decision to withdraw your approval or authorization will not affect the processing of personal information previously carried out with your authorization. 4.Service or Account Cancellation If you want to cancel any product or service, please contact us via https://www.unitree.com/connect. Please be cautious because the cancellation of Unitree account will make you unable to use our products and services. To protect the legitimate rights and interests of you or others, we will determine whether to support your cancellation request based on your use of Unitree products and services. For example, if you have outstanding installments, we cannot support your request immediately.
Our privacy policy does not apply to the products or services provided by third parties. Some of the Unitree products or services you use may be provided by third parties involving the voice support, camera processing, video display, socializing, payment, sharing, information push, information filtering, input methods, etc. and some of them will be provided in the form of links of the third-party websites while some will be accessed in the form of SDK, API, etc. Your information may be collected when you use such products or services. Therefore, we strongly suggest you take time to read the third-party privacy policy just as you read ours.
If you are a child under the age of 14 or a minor reached 14 under 18 (hereinafter collectively referred to as "minors"), you should read and agree to this privacy policy with the supervision and guidance of your parents or other guardians before using Unitree APP and related services. We protect the personal information of minors in accordance with the relevant national laws and regulations, and will only collect, use, share or disclose the personal information of minors when permitted by law, with the explicit approval of parents or other guardians with necessary to protect the minors. We will delete the relevant information as soon as possible when the information collection without prior approval of the verifiable parents or other guardians are found. We believe it is the responsibility of the parents or guardians to supervise the children to use of our products or services. Our products, websites and services are primarily intended for adults and are not provided directly to minors. We don’t use the personal information of minors for marketing purpose. If you are a parent or a guardian of a minor, when you have concerns about his/her personal information or believe that the minor has submitted his/her personal information to Unitree Go, please contact us in time.
The third-party products or services may be provided to you for your visit convenience and experience improvement. You can choose to use such products, services, and links or not. However, Unitree Technology has no right to control the third-party products or services. We cannot control the third parties to have your personal information. This policy does not apply to the information protection issues in the process of using the third-party products or services, nor does this policy apply to any information you choose to provide to the third parties. Please review the privacy policy of the third parties. IFLYTEK,（IflyCloud） SDK Use Purpose: Real-time speech to text conversion. Type of Data: Device information (device ID, IMSI, ANDROID ID), IMEI personal information. Website: https://www.xfyun.cn/doc/asr/voicedictation/online_iat_sdkprivacy.html
If you have any suggestions or questions to this privacy police, or you have concern about our collection, use or disclosure of your personal information, please contact us via https://www.unitree.com/connect. and mention the privacy policy. We have a professional team to deal with your request or consultancy of the personal information right. If your question is wide-ranging, we may ask you for more information. If you are not satisfied with our response, you can complain to relevant supervisory authority in the jurisdiction. And we may provide you the relevant complaint channels according to your actual situation. Generally, we will complete the verification and processing within 15 working days after receiving your question or request. Address: F3, Building 1, No.88, Dongliu Road, Xixing Street, Binjiang District, Hangzhou, Zhejiang Province. Tel: 400 626 6518 Postcode: 310051