Document

Unitree Explore Privacy Policy

Policy Updated Date: September 15, 2026

Policy Effective Date: September 15, 2026

Dear Unitree Explore Users:

We have updated the Unitree Explore Privacy Policy. Compared with the previous version, this update expands the scope of robot product models covered by the Policy, adds hints for associated supplementary agreements; improves descriptions of Wi‑Fi network‑configuration‑related permissions and data processing, specifies rules for the storage and processing of audio‑video data under the G1 Benben Buddy feature, and clarifies statutory retention requirements for device logs; adjusts the list of third‑party service providers and optimizes compliance‑control statements for cooperating third‑party service providers; supplements and improves statutory processing rules for cross‑border transmission of personal information. Please refer to the full text of the Privacy Policy for details.

Introduction

Thank you for choosing Unitree Explore products provided by YuShu Technology Co.,Ltd., doing business as "Unitree Robotics"! Through this Unitree Explore Privacy Policy (hereinafter referred to as the "Policy"), we elaborate in detail how we collect, use and store your personal information when you use Unitree Explore products, as well as your relevant rights. Key points are set out below:

a. References to "Unitree Robotics" (hereinafter referred to as "we/us") in this Policy mean YuShu Technology Co.,Ltd., doing business as "Unitree Robotics", an entity established under the laws of the People’s Republic of China and the service provider of Unitree Explore products.

b. Unitree Explore Products in this Policy cover currently‑on‑sale B2‑series, H1‑series, G1‑series, H2‑series and A2‑series models, as well as subsequent iterated and newly‑added models of the same series, supporting application software, and smart terminal products corresponding to complete units.

c. Upon obtaining your authorization and consent, we will collect certain personal information or sensitive personal information. We will specify the types of personal information we collect and their corresponding purposes, so that you may understand the specific categories, reasons for use and collection methods of personal information collected for a given function. Unless collection is mandatory under applicable laws and regulations, refusal to provide such information will only prevent you from using the relevant specific functions, and will not affect your normal use of other functions of Unitree Explore.

d. Without your consent or as required by applicable laws, regulations or competent authorities, we will not transfer your personal information to third parties outside Unitree Robotics, nor will we obtain your personal information from third parties outside Unitree Robotics.

e. You may access, correct and delete your personal information through the channels specified in this Policy. You may also withdraw consent, file complaints and reports, and configure other relevant privacy‑control functions.

Important Notice: This Privacy Policy, together with the Unitree Explore User Service Agreement, Legal Statement, and Unitree Robotics Product End‑User License Agreement (EULA), constitute the complete compliance documents governing your use of the Products. Please read and accept this full set of documents.

For further details, please refer to relevant chapters per the index below:

1. How We Collect and Use Your Personal Information

2. How We Share, Transfer and Publicly Disclose Your Personal Information

3. How We Transfer Your Personal Information Globally

4. How We Store and Protect Your Personal Information

5. How You May Manage Your Personal Information

6. How We Process Children’s Personal Information

7. How This Policy Is Updated

8. How to Contact Us

This Policy aims to clarify rules governing Unitree Robotics’ processing of personal information, personal‑information‑processing activities, ways for you to manage your personal information, and how we protect your personal information. We strive to state content in plain‑language text. Clauses materially relevant to your legitimate interests are highlighted in bold for your attention. We strongly recommend that you carefully read and fully understand the entire content of this Policy before you first open, register or log into your account, or use our products or services, and make appropriate independent choices. If you disagree with this Policy, we cannot obtain authorization to process your personal information, and may therefore be unable to provide you with complete product functions or services. Your use of Unitree Explore constitutes your full and complete reading, understanding and acceptance of this Policy, and we shall process and protect your personal information in accordance with the collection, use and storage rules set forth herein.

1. How We Collect and Use Your Personal Information

We collect and use your personal information for the purposes and scenarios described in this Policy:

1.1 Account Registration and Login

When you register as a Unitree Explore user, you may register an account using your email address. We collect your identity‑identifier information, including email address and verification code, enterprise name (if applicable), contact name, contact phone number, time zone and language (hereinafter referred to as "Account Information"). If you refuse to provide such information, you may be unable to normally use our products.

1.2 Provision of Products or Services

1.2.1 When you add a product, you need to authorize Bluetooth permission. We collect your Bluetooth name, device identifier, device model and operating‑system version for Bluetooth pairing between your smartphone and the product. Refusal to provide such information will prevent you from adding the product and experiencing full product functions.

1.2.2 When you connect to a product, you may select either AP direct‑connection mode or Wi‑Fi connection mode. We collect your Wi‑Fi name (SSID), Wi‑Fi password, Wi‑Fi physical address (BSSID), Wi‑Fi scan results, device name, device model, device SN number, device identifier, device IP address and Account Information, for network pairing and product connection via wireless network.

Refusal to provide such information will prevent you from pairing the network and connecting to the product and experiencing full product functions. Your Wi‑Fi password is only temporarily cached on your local device and will not be uploaded to or stored on Unitree cloud servers.

Important Notice: Per Android and iOS system permission‑management requirements, the App must obtain location permission to acquire the current Wi‑Fi name (SSID) and BSSID. This system requirement arises because Wi‑Fi network names and BSSIDs may indirectly reflect the device’s geographic location, and are therefore categorized under location‑privacy protection by operating systems. This permission is used exclusively to obtain network identifiers necessary for Wi‑Fi network‑configuration. We will not collect your precise GPS location through this permission. You may disable location permission at any time in your mobile‑system settings; upon disabling, you will lose Wi‑Fi network‑configuration capability, but you may still connect to the product via AP direct‑connection mode.

1.2.3 When you use the Benben Buddy feature of the G1 product, you may converse with Benben Buddy within the App. The mobile App collects voice messages, images and other information you send, and delivers intelligent‑conversation and motion‑interaction services via the product.

Important Notice: Voice and image information constitute sensitive personal information, and are collected solely to implement intelligent‑interaction functions. Leakage of such information may pose risks to your personal and property rights and interests. You may independently choose whether to enable the Benben Buddy feature, and may disable microphone and album permissions at any time.

Pictures and video files you capture or upload are retained locally on your mobile phone by default. If you authorize invocation of cloud‑based AI models for processing, relevant image and video data are used only for real‑time computation and are deleted immediately upon completion of processing.

Collection of such information is necessary to provide this feature. You may independently choose whether to use it; refusal to provide relevant information will only disable this feature and will not affect other Unitree Explore functions. We recommend that you refrain from actively sending sensitive personal information when using this feature. If information you input contains another person’s personal information, you must obtain valid authorization from that person prior to input to avoid improper disclosure of third‑party personal information.

1.2.4 You may submit feedback on issues encountered during product or service use via the in‑App feedback function. We collect issue descriptions you manually enter, uploaded images and contact information, to enable customer‑service teams to understand and respond to your issues and synchronize feedback results to you.

1.2.5 Based on specific permissions you grant during product installation and use, we receive and record your commonly‑used‑device information, fault information and performance information, to analyze product‑operation status, improve and optimize product‑service experience, safeguard your account security and deliver after‑sales services. Such information includes device model, operating system, device identifier, login IP address, access‑network mode, type and status (e.g. SSID and BSSID), OTA records, product logs and application logs (e.g. your product‑operation records, App login/logout records), and product‑status service information (e.g. product memory and temperature). We retain various network and device logs for at least six (6) months to comply with applicable legal and security requirements.

1.3 Personal‑Information and System‑Permission Invocation Description

To deliver complete product functions and/or services, we may need to invoke system permissions on your device to collect relevant personal information. This section summarizes all personal information and system permissions involved in the collection purposes set forth in the preceding subsection, so you may systematically and transparently understand Unitree Explore App’s invocation of system permissions and corresponding personal‑information‑processing activities. You may choose whether to authorize relevant permissions on your mobile device, and you may disable or re‑enable them after authorization.

1.3.1 Personal‑Information Collection List

(1) Registration and Login
Information collected upon user authorization: Email address and verification code, time zone, language
Collection purpose: Complete registration
Collection method: Manual input / automatic collection

(2) Product Connection
Necessary information collected upon user authorization: Bluetooth name, device identifier, device model, operating‑system version
Collection purpose: Connect to device via Bluetooth
Collection method: Automatic collection

(3) Product Network Configuration
Necessary information collected upon user authorization: Wi‑Fi name (SSID), Wi‑Fi password, Wi‑Fi physical address (BSSID), Wi‑Fi scan results, device name, device model, device SN number, device identifier, device IP address, Account Information
Collection purpose: Pair network and connect to product
Collection method: Automatic collection

(4) Benben Buddy Feature
Information collected upon user authorization: User voice commands, attached images (if any)
Collection purpose: Convert user voice commands into text and generate responses via intelligent models
Collection method: User‑initiated transmission via encrypted interfaces to third‑party AI services for processing; raw data is deleted from the service end once results are returned

(5) Issue Feedback
Necessary information collected upon user authorization: User issue description, uploaded images, contact information
Collection purpose: Understand and respond to issues and synchronize feedback results
Collection method: Manual input

(6) Operation, Maintenance and After‑Sales
Necessary information collected upon user authorization: Device model, operating system, device identifier, login IP address, access‑network mode, type and status (e.g. SSID and BSSID), OTA records, product logs and application logs (e.g. user product‑operation records, App login/logout records), product‑status service information (e.g. product memory and temperature)
Collection purpose: Improve and optimize product‑service experience, safeguard account security and provide after‑sales services
Collection method: Automatic collection

1.3.2 System‑Permission Invocation List

Warm Reminder: Microphone, location and album permissions involve sensitive‑personal‑information processing. For necessity, potential risks and storage rules for corresponding information‑processing activities, please refer to Clauses 1.2.2 and 1.2.3 above.

(1) Bluetooth Permission
Purpose: For adding products
Invocation timing: When adding products via Bluetooth
Prompt: Prompted upon first‑time use

(2) Location Permission (Android) / Local‑Network Permission (iOS)
Purpose: For connecting to products
Invocation timing: When connecting to products via Wi‑Fi
Prompt: Prompted upon first‑time use

(3) Storage Permission
Purpose: Store or select recorded audio for playback; store photos and videos captured by the product; upload images to assist with issue feedback
Invocation timing: When using recording/audio‑playback functions, storing product‑captured photos/videos, or submitting issue feedback
Prompt: Prompted upon first‑time use

(4) Microphone Permission
Purpose: For recording/audio playback and the Benben Buddy feature
Invocation timing: When using recording/audio‑playback functions or the Benben Buddy feature
Prompt: Prompted upon first‑time use

(5) Speech‑Recognition Permission (iOS)
Purpose: Recognize user‑voice content for the Benben Buddy feature
Invocation timing: When using the Benben Buddy feature
Prompt: Prompted upon first‑time use

1.4 Exceptions to Obtaining Authorization and Consent

You acknowledge that in the following circumstances, we may collect and use your personal information without obtaining your authorization and consent:
(1) Matters relating to national security or national defense security;

(2) Matters relating to public security, public health or major public interests;
(3) Matters relating to criminal investigation, prosecution, trial and enforcement of judgments;
(4) Where necessary to protect the vital legitimate interests of you or other individuals and consent cannot be obtained in a timely manner;

(5) Personal information that you have made publicly available yourself;

(6) Collecting your personal information from legally and publicly disclosed sources, such as legitimate news reports and government information disclosures;

(7) Necessary for entering into or performing a contract at your request;
(8) Necessary for maintaining the secure and stable operation of products and/or services we provide, e.g. detecting and resolving product‑ or service‑related malfunctions;

(9) Necessary for legitimate news reporting;
(10) Necessary for statistical or academic research conducted by academic‑research institutions in the public interest, provided that personal information contained in results is de‑identified when results are published or described;
(11) Related to our performance of obligations under applicable laws and regulations;
(12) Other circumstances stipulated by applicable laws and regulations.

2. How We Share, Transfer and Publicly Disclose Your Personal Information

2.1 Sharing

2.1.1 Special Notes on Third‑Party Service Providers

To implement certain core functions, we engage qualified third‑party service providers to deliver technical services including speech recognition, message push, log operation‑maintenance and cloud‑computing storage. We provide service providers only with the minimum information necessary to realize functions, including voice data streams, de‑identified device‑operation logs and necessary business data for service operation. Service providers may process such information solely in accordance with our instructions and shall not use it for other purposes. We bind their data‑processing activities via contractual clauses.

Please note that we do not have full control over third‑party products or services and cannot fully control independent data‑processing behaviors of third parties. Information‑protection issues arising from your use of third‑party products or services are not fully governed by this Policy. This Policy also does not apply to any information you voluntarily provide to third parties. Please review the privacy policies of such third parties.

Identities of third parties, types of collected personal information, collection purposes and links to third‑party personal‑information‑processing rules are listed below:

(1) Tongyi Large‑Model
Third‑party Entity: Tongyi Cloudqi (Hangzhou) Information Technology Co., Ltd.
Shared Information: Voice‑text conversation data, image data for robot environmental perception during Q&A
Purpose: Improve robot voice‑interaction experience
Sharing Method: Local collection / backend‑interface transmission / form transmission / terminal‑initiated transmission
Third‑party Personal‑Information‑Processing Rules:
https://terms.alicdn.com/legal‑agreement/terms/privacy_policy_full/20231011201849846/20231011201849846.html

(2) EMAS (Alibaba Cloud Push) SDK
Third‑party Entity: Alibaba Cloud Computing Co., Ltd.
Shared Information: Device identifiers (OAID, encrypted Android ID), push‑message content, device information (device manufacturer, model, location, carrier name, etc.), notification‑bar settings
Purpose: Push messages to you
Sharing Method: Local collection / backend‑interface transmission / form transmission / terminal‑initiated transmission
Third‑party Personal‑Information‑Processing Rules:
https://terms.aliyun.com/legal‑agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud202112071754_83380.html?spm=a2c4g.11186623.0.0.28225ff2eRhTTt

(3) EMAS Remote Log
Third‑party Entity: Alibaba Cloud Computing Co., Ltd.
Shared Information: Network information, device information including operating system and device model, IP address, carrier information
Purpose: Acquire error information during use to facilitate subsequent function optimization
Sharing Method: Local collection / backend‑interface transmission / form transmission / terminal‑initiated transmission
Third‑party Personal‑Information‑Processing Rules:
https://terms.aliyun.com/legal‑agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud202112071754_83380.html?spm=a2c4g.434803.0.0.f94a524a9jhOlT

(4) Alibaba Cloud Storage
Third‑party Entity: Alibaba Cloud Computing Co., Ltd.
Entrusted‑Processing Shared Information: User‑uploaded information supported by basic cloud‑computing resources including cloud servers, cloud storage and log services
Purpose: Provide infrastructure support necessary for product operation and record‑keeping
Sharing Method: Local collection / backend‑interface transmission / form transmission / terminal‑initiated transmission
Third‑party Personal‑Information‑Processing Rules:
https://terms.aliyun.com/legal‑agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud202107091605_49213.html?spm=a2c4g.11186623.0.0.3c9e5df91y6To9

(5) Bocha
Third‑party Entity: Hangzhou Bocha Search Technology Co., Ltd.
Shared Information: Voice, images
Purpose: Internet search
Sharing Method: Backend‑interface transmission
Third‑party Personal‑Information‑Processing Rules:
https://open.bochaai.com/privacy‑policy

Apart from the third parties explicitly listed above, you may review privacy‑protection rules published by corresponding service providers. To obtain lists of remaining service‑provider entities, you may submit a request via contact channels specified in Chapter 8 of this Policy. We conduct compliance reviews and security audits of cooperating third‑party service providers within reasonable business scope. If we verify that a third party processes personal information beyond agreed scope, we will take corresponding measures as appropriate, including requiring rectification, restricting interface access, suspending services or terminating cooperation.

2.1.2 Where we entrust other parties to process your personal information, we sign strict confidentiality agreements or data‑processing agreements with entrusted companies, organizations and individuals. Such agreements specify entrusted matters, purposes, duration and methods of processing, categories of personal information processed, protective measures, and rights and obligations of both parties. We require them to process personal information solely in accordance with our instructions, this Policy and applicable confidentiality and security measures. If an entrusted processor intends to change the purpose of personal‑information processing, it shall obtain your renewed authorization and consent; otherwise, such entrusted processor shall bear corresponding legal liabilities. If you refuse to provide personal information necessary for services supported by the entrusted processor, you may be unable to use functions supported by such entrusted processor.

2.1.3 Other Personal‑Information‑Sharing Scenarios
We may provide your personal information to companies, organizations or individuals other than the aforesaid third‑party service providers only in the following circumstances:
(1) Prior explicit consent or authorization has been obtained from you;
(2) Proposed by you yourself;
(3) Compliant with relevant agreements concluded with you (including electronically‑signed online agreements and corresponding platform rules) or other legal documents;
(4) Circumstances required by applicable laws and regulations or mandatory administrative or judicial requirements;
(5) We may share your personal information with our affiliates. We share only necessary personal information subject to purposes stated in this Policy. If our affiliates intend to change the purpose of personal‑information processing, they shall obtain your renewed authorization and consent.
(6) You may voluntarily disclose or share your personal information or other information with third parties (including unspecified groups). Please note that any information you share or disclose may be read, collected and used by any third party. Please exercise prudence when publishing and disseminating content containing your personal information via products. Unitree Robotics shall not bear legal liability for information leakage or misuse arising out of your voluntary disclosure or sharing behaviors.

2.2 Transfer

Transfer means transfer of control over your personal information to other companies, organizations or individuals. We will not transfer your personal information to any company, organization or individual except under the following circumstances:
(1) Prior explicit consent or authorization has been obtained from you;
(2) Proposed by you yourself;
(3) Compliant with relevant agreements concluded with you (including electronically‑signed online agreements and corresponding platform rules) or other legal documents;
(4) Circumstances required by applicable laws and regulations or mandatory administrative or judicial requirements;
(5) In connection with merger, acquisition, bankruptcy liquidation, asset transfer or similar transactions involving personal‑information transfer, we will require the new company or organization holding your personal information to remain bound by this Policy; failing that, we will require such company or organization to obtain renewed authorization and consent from you.

2.3 Public Disclosure

Public disclosure means releasing information to the public or unspecified groups. We will publicly disclose your personal information only in the following circumstances:
(1) Prior explicit consent or authorization has been obtained from you;
(2) Circumstances required by applicable laws and regulations or mandatory administrative or judicial requirements.

2.4 Exceptions to Obtaining Authorization and Consent

Pursuant to applicable laws and regulations, we may share, transfer or publicly disclose your personal information without obtaining your prior authorization and consent in the following circumstances:

(1) Matters relating to national security or national defense security;
(2) Matters relating to public security, public health or major public interests;
(3) Matters relating to criminal investigation, prosecution, trial and enforcement of judgments;
(4) Where necessary to protect the vital legitimate interests of you or other individuals and consent cannot be obtained in a timely manner;
(5) Personal information that you have made publicly available yourself;
(6) Collecting your personal information from legally and publicly disclosed sources, such as legitimate news reports and government information disclosures;
(7) Necessary for entering into or performing a contract at your request;
(8) Necessary for maintaining the secure and stable operation of products and/or services we provide, e.g. detecting and resolving product‑ or service‑related malfunctions;

Please note that under applicable laws, sharing or transferring anonymized personal information where recipients cannot restore and re‑identify data subjects does not require separate notice to or consent from you.

3. How We Transfer Your Personal Information Globally

Our products and services are delivered via a global technical architecture and service network. Your personal information may be stored and processed compliantly across compliant service entities, servers and data centers worldwide, including processing and storage outside your jurisdiction.

We apply unified, equal and high‑standard global data‑protection rules to all users’ personal information and will not reduce security‑protection standards for personal information due to regional differences. We adopt technical and administrative measures including encrypted transmission, storage isolation, access control, data minimization and de‑identification to guarantee security and compliance of your personal information during global‑processing activities.

Prior to any cross‑border personal‑information‑processing activity, we ensure that relevant data flows satisfy applicable local data‑protection‑law requirements, and safeguard your personal‑information rights and interests from impairment by executing compliant agreements and implementing security‑safeguard mechanisms.

If you do not accept the aforesaid cross‑border data‑processing arrangements, you may choose not to use corresponding functions, and this will not affect your normal use of other basic product functions.

4. How We Store and Protect Your Personal Information

4.1 Storage

4.1.1 Storage Period: In general, we retain your personal information only for the shortest period necessary to achieve purposes for which you authorized use, unless otherwise stipulated by applicable laws and regulations or subject to your separate authorization and consent. Upon expiry of the aforesaid storage period, we will delete or anonymize your personal information.

4.1.2 Storage Location

We deliver services via globally‑distributed infrastructure. Personal information is stored in data centers suitable for corresponding service scenarios. We determine data‑storage locations pursuant to legal requirements of applicable jurisdictions and implement security‑protection measures to safeguard data security.

4.2 Protection

4.2.1 To protect security of your personal information, we adopt industry‑standard security measures to mitigate risks of destruction, theft, leakage, unauthorized access, use, disclosure and alteration of your personal information to the maximum extent feasible. We establish data‑compliance‑management systems to govern personal‑information storage and use, and ensure we do not collect personal information irrelevant to products or services we provide.

4.2.2 We have appointed a Personal‑Information‑Protection Officer and formulated management systems and procedural specifications for personal‑information protection. We conduct Personal‑Information‑Protection Impact Assessments for data‑processing activities materially affecting personal‑rights‑and‑interests, including sensitive‑personal‑information processing and external information sharing. We also deliver security‑and‑privacy‑protection training to raise employee awareness of personal‑information protection. We strictly control personnel scope with access to personal information, impose confidentiality obligations and conduct audits; personnel breaching such obligations will be sanctioned in accordance with applicable rules.

4.2.3 We implement classification and grading of personal information according to its type and sensitivity level, and adopt corresponding technical protective measures including but not limited to access control, de‑identification, encrypted storage and isolated storage. We apply desensitized display and encrypted transmission for information presentation and transmission to ensure security of your personal information.

4.2.4 We recommend that you fully protect your personal information, especially account login credentials and passwords, when using our products or services. While we endeavor to secure your personal information, please note that no security measure is absolutely perfect. To help prevent security incidents, we have established early‑warning mechanisms and emergency‑response plans in compliance with applicable laws and regulations. In the event of a security incident, we will notify you in a timely manner via email, letter, telephone, push notifications or other legally‑required means. Where individual notification is impracticable, we will issue announcements via reasonable and effective channels. Meanwhile, we will fulfil our incident‑reporting obligations to relevant competent authorities as required under applicable laws.

4.2.5 In the event of product‑or‑service discontinuation, we will immediately cease further personal‑information collection. We will attempt to notify you via push notifications or announcements of such changes, and delete or anonymize your personal information within a reasonable period. (Anonymization means technical processing of personal information such that data subjects cannot be identified, and processed information cannot be restored. Information obtained from anonymization of personal information does not constitute personal information.)

4.2.6 The internet environment is not 100 % secure. We endeavor to ensure security of information you send to us. If our physical, technical or administrative safeguards are compromised, resulting in unauthorized access, public disclosure, tampering or destruction of information and prejudice to your legitimate rights and interests, we will bear corresponding legal liabilities.

5. How You May Manage Your Personal Information

You have the right to inspect, copy, correct and delete personal information about you held by us, as well as rights to withdraw consent for personal‑information processing and cancel your account. Corresponding operational settings are provided for you:

5.1 Inspect, Copy and Correct Personal Information

You have the right to access, query and correct your personal information, unless otherwise stipulated by applicable laws and regulations. You may self‑operate via the following approaches:

(1) Access and obtain consumption records for data services you purchase and use via our customer service through Device – Data Service Bill within the App;
(2) Access and review records of device‑log uploads through Device – Upload Device Log within the App;
(3) For inspection, copying or correction of other personal information generated during product‑or‑service use, you may also contact us via Me – Issue Feedback within the App or through contact channels specified in this Policy.

5.2 Delete Personal Information

You may submit personal‑information‑deletion requests via contact channels specified in this Policy under the following circumstances:
(1) Where our personal‑information‑processing activities violate applicable laws and regulations;
(2) Where we collect or use your personal information without obtaining your consent;
(3) Where our personal‑information‑processing activities violate agreements concluded with you;
(4) Where you cancel your account;
(5) Where we discontinue services and operations.

We will assess your deletion request. If relevant conditions are met, we will take corresponding steps including technical measures. If we decide to grant your deletion request, we will also notify cooperating parties or third‑parties that have obtained your personal information from us and require them to delete it in a timely manner, unless otherwise stipulated by applicable laws and regulations or such cooperating parties obtain independent authorization from you. After you or we assist in deleting relevant information, complete immediate deletion from backup systems may not be feasible due to applicable legal and security‑technical constraints. We will securely store your personal information and isolate it from further processing until backups can be purged or anonymized.

5.3 Alter Scope of or Withdraw Your Authorization and Consent

You may alter or withdraw your authorization via the following paths:
(1) Enable / disable speech‑recognition function via Device – Data – Voice Assistant within the App;
(2) Enable / disable remote‑controller‑control function via Device – Data – Remote Controller – Remote‑Controller Switch within the App;
(3) Enable / disable robot public‑network remote‑connection function via Device – Data – Permission Management – Public‑Network Remote Connection within the App;
(4) You may also alter or withdraw authorizations for microphone (recording), speech recognition, notifications, local network, camera, geolocation and storage (album, media and other files) via your device‑operating‑system settings. Supported functions vary by device model. After you alter or withdraw authorization, we will no longer collect personal information corresponding to such permissions.

You may also withdraw all authorizations for our continued personal‑information collection by cancelling your account.

Please understand that certain business functions require basic personal information to operate. After you withdraw consent or authorization, we cannot continue to provide services or functions corresponding to such withdrawn consent, nor will we process corresponding personal information. However, your withdrawal of consent will not affect personal‑information‑processing activities previously performed based on your authorization.

5.4 Right to Personal‑Information Portability

If you need to transfer your personal information to another platform, enterprise or organization, you may contact us via contact channels specified in this Policy. We will review your request. Where conditions under applicable laws and regulations are satisfied, we will provide channels for other designated entities to access and obtain your relevant personal information.

5.5 Account Cancellation

You may directly cancel your account in‑App via Me – Account and Security – Cancel Account. Cancellation of your App account will synchronously cancel your Unitree Robotics official‑website account and all information bound to such account. Please exercise caution, as account cancellation may clear all account‑related information. After account cancellation, we will cease product‑and‑service provision, will no longer collect, use or disclose personal information related to such account, and will delete or anonymize your personal information, unless otherwise stipulated by applicable laws and regulations.

Important Notice: We kindly remind you that account cancellation may create obstacles for your after‑sales rights‑protection. If you insist on cancelling your account, any account balance (if any) under designated products previously recharged by you will not be refunded, transferred or converted into cash. Please exercise caution.

5.6 Response to Your Requests

If you cannot complete the aforesaid requests via the above‑mentioned approaches, or if you believe Unitree Explore violates applicable laws and regulations or provisions of this Policy, you may contact us via contact channels specified in this Policy. We will respond to your request within fifteen (15) calendar days upon receipt of your feedback.

We do not charge fees for reasonable requests in principle. For repeated excessive requests beyond reasonable limits, we may charge certain cost fees. We reserve the right to reject substance‑free or repetitive harassing requests, requests infringing legitimate rights‑and‑interests of others, highly impractical requests, requests requiring disproportionate technical effort, requests that need not be fulfilled under local law, information already in the public domain, and requests subject to confidentiality constraints. We may also reject certain aspects of personal‑information‑deletion or‑access requests if complying with them would prevent us from lawfully using data for anti‑fraud and security purposes.

We cannot respond to your requests under the following circumstances as required by applicable laws and regulations:
(1) Directly relating to national security or national defense security;
(2) Directly relating to public security, public health or major public interests;
(3) Directly relating to criminal investigation, prosecution, trial and enforcement of judgments;
(4) Where sufficient evidence demonstrates subjective malice or abuse of rights on your part;
(5) Granting the request would cause severe prejudice to legitimate rights‑and‑interests of you or other individuals or organizations;
(6) Where necessary to protect the vital legitimate interests of you or other individuals and consent cannot be obtained in a timely manner;
(7) Involving trade secrets;
(8) Related to our performance of obligations under applicable laws and regulations.

6. How We Process Children’s Personal Information

Our products, websites and services are primarily intended for adults.

Definitions of children vary under local laws and customs. We regard any person under 14 years of age as a child.

Children may not create user accounts without parental or guardian consent.

We protect children’s personal information in accordance with applicable local laws and regulations. We collect, use, share or disclose children’s personal information only where permitted by law, upon explicit consent from parents or other guardians, or where necessary for child‑protection purposes. If we discover that we have collected children’s personal information without prior verifiable consent from parents or other guardians, we will delete such information as soon as practicable.

If you are a parent or guardian of a child and have questions regarding personal information of the child under your guardianship, or believe a child has submitted personal information to Unitree Robotics, please contact us promptly.

7. How This Policy Is Updated

To deliver better products and services, we will update clauses of this Policy in light of product updates and applicable‑law‑and‑regulation revisions. Such updates form part of this Policy. We will publish any changes to this Policy on relevant pages. For material changes, we will provide more prominent notifications.

Material changes referred to in this Policy include but are not limited to:

(1) Material changes to product functions or services, e.g. purposes of personal‑information processing, types of personal‑information processed, or modes of personal‑information use;
(2) Material changes to main recipients of personal‑information sharing, transfer or public disclosure;
(3) Material changes to your rights in personal‑information processing and exercise modes thereof;
(4) Material changes to responsible‑department, contact channels and complaint channels for personal‑information‑protection matters;
(5) Changes to ownership structure or organizational structure, e.g. ownership changes arising from business adjustments, bankruptcy or mergers‑and‑acquisitions;
(6) Where Personal‑Information‑Protection Impact Assessment reports indicate high‑risk existence.

Your continued use of our products and services after the updated Policy takes effect constitutes your full reading, understanding and acceptance of the updated Policy and your agreement to be bound by it.

8. How to Contact Us

We have appointed a Personal‑Information‑Protection Officer. If you have any questions, complaints or comments regarding this Policy or personal‑information‑protection‑related matters, you may contact us via any of the following approaches:

(1) Visit https://www.unitree.com/connect;
(2) Send your questions to email: security@unitree.com;
(3) Send written documents to: 3rd Floor, Building 1, No. 88 Dongliu Road, Xixing Sub‑district, Binjiang District, Hangzhou City, Zhejiang Province, China.

We will review relevant matters promptly and respond to you within fifteen (15) calendar days upon receipt of your feedback.